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How to Resolve QuickBooks Desktop Error PS060
Understanding QuickBooks Error PS060
QuickBooks Error PS060 is a common issue encountered by users when attempting to update payroll in QuickBooks Desktop. This error
typically manifests as a message indicating that the "Current Enhanced
Payroll Service is Unavailable." The error can disrupt payroll
processing, leading to delays in employee payments and other
payroll-related activities. Understanding the root causes and effective
solutions for this error is essential for maintaining smooth operations
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Main Causes of QuickBooks Error PS060The PS060 error can arise from various factors, including:
- Incorrect Billing Information: If the billing details associated with your payroll subscription are incorrect or outdated, it can trigger this error.
- Expired Payroll Subscription: An expired payroll subscription will prevent access to payroll services.
- Outdated Software: Running an outdated version of QuickBooks Desktop can lead to compatibility issues and errors.
- Corrupted QuickBooks Files: Essential files within QuickBooks, such as the CPS folder, may become corrupted, causing operational issues.
- Duplicate Installations: Having multiple installations of QuickBooks Desktop on the same system can create conflicts.
- Firewall or Antivirus Interference: Security software may block QuickBooks from accessing the internet or Intuit's servers.
- Server Issues: Occasionally, Intuit's servers may be down or undergoing maintenance, leading to temporary service unavailability.
- Internet Connection Problems: Misconfigured internet settings in browsers like Internet Explorer can also contribute to this error.
Step-by-Step Solutions to Fix Error PS060To resolve QuickBooks Error PS060, follow these troubleshooting steps:
Solution 1: Verify Your Payroll Subscription
- Open QuickBooks Desktop.
- Navigate to Product & Services.
- Click on your subscribed payroll service.
- Under the Billing Information tab, check the Payment Method.
- Edit the payment details to ensure they are accurate and current.
- Save your changes and close the window.
Solution 2: Update QuickBooks Desktop
- Ensure your QuickBooks Desktop is updated to the latest version.
- Go to the Help menu and select Update QuickBooks Desktop.
- Follow the prompts to install any available updates.
- Restart QuickBooks and check if the error persists.
Solution 3: Temporarily Disable Antivirus and Firewall
- Open the Windows Security settings from the Start menu.
- Go to Virus & Threat Protection and select Manage Settings.
- Turn off Real-time Protection.
- Test QuickBooks to see if the error is resolved.
- If successful, consider adding QuickBooks as an exception in your antivirus settings.
Solution 4: Clear Internet Explorer Cache
- Open Internet Explorer.
- Go to Tools and select Internet Options.
- In the General tab, under Browsing History, click Delete.
- Select Temporary Internet Files, Cookies, and other items to clear.
- Click Delete and then OK.
- Restart QuickBooks and attempt to update payroll again.
Solution 5: Run QuickBooks Install Diagnostic Tool
- Download and open the QuickBooks Tool Hub.
- Navigate to the Installation Issues section.
- Select QuickBooks Install Diagnostic Tool and run it.
- Allow the tool to complete its process, which may take several minutes.
- Restart your computer and check QuickBooks.
Solution 6: Reinstall QuickBooks Desktop
- If none of the above solutions work, consider uninstalling and reinstalling QuickBooks Desktop.
- Ensure you have your product key and backup files before proceeding.
- Follow the standard uninstallation process via the Control Panel.
- Download the latest version from the official QuickBooks website and install it.
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Conclusion
QuickBooks Error PS060 can be a significant obstacle for users managing payroll. By understanding the causes and following the outlined
troubleshooting steps, users can effectively resolve this error and
maintain smooth payroll operations. Regular maintenance, including
software updates and verifying subscription details, can help prevent
similar issues in the future. If problems persist, consider reaching out
to QuickBooks support for further assistance.FAQS
What is QuickBooks Error PS060?
QuickBooks Error PS060 occurs when users attempt to access payroll services but are unable to do so due to issues with their payroll
subscription, internet connectivity, or QuickBooks installation.How can I tell if my payroll subscription has expired?
You can check your payroll subscription status by navigating to Product & Services in QuickBooks Desktop and reviewing the billing information under the payroll service.
What should I do if Intuit's servers are down?If you suspect that Intuit's servers are down, you may need to wait until they are operational again. You can check Intuit's status
page or contact their support for updates.Can antivirus software cause QuickBooks Error PS060?
Yes, antivirus and firewall software can block QuickBooks from accessing the internet or Intuit's servers, leading to errors like
PS060. Temporarily disabling these programs can help identify if they
are the cause.Is it necessary to keep QuickBooks updated?
Yes, regularly updating QuickBooks ensures that you have the latest features, security patches, and fixes, which can help prevent
errors like PS060.
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